We know how important your dogs are to you and that leaving them is never easy. Below you'll find answers to common questions about the care Canine Country Club provides to help put your mind at ease.
What vaccinations does my dog need to come to CCC?
We require proof of the following vaccinations in the form of veterinary records: DHLPP, Rabies, Bordetella (every 6 months), Canine Influenza (as of 9/1/17), negative heartworm test.
How old does my dog need to be to come to CCC?
We will accept puppies no younger than 4 months old and the puppy(s) must have completed their full vaccination series.
Does my dog have to be spayed/neutered to come to CCC?
Male dogs must be neutered by their first birthday or shortly after. We prefer females to be spayed before their first heat cycle.
What are the pick-up and drop-off times?
Dogs can be picked up and dropped off anytime during our regular business hours: Monday-Friday 7:30 a.m.-6:00 p.m., Saturdays 8:00 a.m.-5:00 p.m., Sundays 10:00 a.m.-4:00 p.m.
We do require dogs boarding to arrive by noon one day before a major holiday, such as the Wednesday before Thanksgiving, by noon on Christmas Eve and by noon on New Year's Eve.
Can I drop off or pick up my dog on major holidays?
No. We are busy taking care of all the dogs that are boarding with us on major holidays and we are not staffed to handle arrivals and departures. We are closed to the public on the following holidays: New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
What is your after hours policy for drop-offs and pick-ups?
We will not accept arrivals or handle departures after regular business hours.
Health & Safety
Do you administer pet medication?
Yes. We recommend that you bring enough of your dog’s medication to cover their stay. We also require that you bring the med administration instructions along with the meds. We will administer meds at no extra charge.
What happens if my dog gets into a fight with another dog? What measures are in place to prevent these scenarios?
Our staff members are trained using the Knowing Dogs program and can read a dog’s body language and behavior. Three of our play fields are staffed with at least 2 people to keep dogs engaged and to supervise their outdoor time. If a dog exhibits bad behavior they are put in “doggie time out”. Sadly, fights can happen quickly even under supervision. We assess to see if there are any injuries and treat accordingly. If we feel any warrant a trip to the vet we will notify the owners immediately and keep them updated on their dog’s care.
What happens if my dog gets sick while boarding?
Our knowledgeable staff will treat accordingly depending on the dog’s illness. If the dog has an upset stomach, we have medication we can administer. If a dog shows other concerning symptoms we will notify the owners and get the dog to their vet. Our goal is to make sure every one of our members gets proper care during their stay.
Do you offer multiple dog discounts for boarding?
Yes. When boarding multiple dogs together in the same run, the first dog is $39.99/night, the second dog is $25.00/night and the third dog is $15.00/night.
Do you offer discounts for dogs boarding for an extended period of time?
Yes. Discounts are available based on the length of stay. Please call us at 501-868-7297 for specific pricing.
How much playtime will my dog receive each day while there for boarding/daycare?
Our goal is for all dogs to have between 4-6 hours of play time each day.
What happens if there is inclement weather?
During inclement weather, such as thunder and lightning, we will do potty rotations to ensure dogs get to go outside as needed but will remain safely inside otherwise.
Can my dog be trained while they are at CCC for daycare or boarding?
Yes, we offer Puppy Kindergarten and Daycare Training on Mondays through Thursdays. For training during Boarding, arrangements should be made in advance with the trainer.
What qualifications does the CCC trainer have?
Our trainer has 10 years of experience in dog training and is a member of APDT (Association of Professional Dog Trainers).
What type of training will my dog receive?
We believe in positive reinforcement training. We offer obedience training and leash training.
What kind of shampoo do you use?
Canine Country Club uses Show Season shampoos and Furminator Deshedding Shampoo.
Do you offer medicated baths?
We will happily bathe your dog using any personal shampoo (medicated or otherwise) you'd like to bring with your dog.
Is a free bath included with boarding?
Dogs receive a complementary bath after 7 consecutive nights of boarding.
Where does the Bark Bus pick-up and drop-off my dog?
The Bark Bus currently makes pick-ups and drop-offs in two locations, one in the Heights and one in Pleasant Ridge. Visit our Bark Bus page for specific times and locations.
How will my dog be secured while riding on the Bark Bus?
Dogs are secured in pet crates which are secured to the walls of bus.
What time(s) of day will my dog be fed?
Dogs will be fed first thing in the morning and early evening.
What all do I need to bring from home?
You are welcome to bring any bedding from home to make your pet comfortable. We do accept crates as well. Please do not bring toys from home, as we cannot guarantee that your dog or another dog won’t destroy the toys.
Should I bring my dog’s food?
You are welcome to bring your dog’s food if you prefer. Please individually bag each meal in ziplock bags for the duration of your dog’s stay. Otherwise, we are happy to feed your dog our food which is Whole Earth Grain Free Chicken kibble.
Do I need an appointment to tour your facility?
Appointments are not required and tours are given during regular business hours: Monday through Friday: 7:30 a.m. – 6:00 p.m., Saturday: 8:00 a.m.-5:00 p.m., Sunday 10:00 a.m.-4:00 p.m.